Frequently Asked Questions
Answers to the questions we hear most about shipping, returns, warranty and payment.
Shipping
What is the shipping fee?
Shipping is free on all orders over RM150. For orders below that, a flat shipping fee is calculated and shown at checkout.
How long does shipping take?
We ship out within 24 hours of payment confirmation. Delivery usually takes 3–5 business days for Peninsular Malaysia, and slightly longer for East Malaysia.
Which courier do you use?
We work with trusted courier partners across Malaysia to get your order to you reliably. A tracking number is sent once your order ships.
Warranty
How long is the warranty period?
Most products come with a 6-month manufacturer warranty against defects. Please check individual product pages for specific coverage.
How do I claim the warranty?
Contact us via WhatsApp or email with your order number and photos of the issue, and our team will assist you as quickly as possible.
What does the warranty cover?
The warranty covers manufacturing defects and product malfunctions. It does not cover damage caused by misuse, accidents, or normal wear and tear.
Order
What payment methods do you accept?
We accept major credit/debit cards, FPX online banking, Touch 'n Go eWallet and GrabPay.
Can I change or cancel my order after placing it?
Contact us as soon as possible after checkout — we can usually accommodate changes or cancellations before the order is processed and shipped.
Do you offer Buy 1 Free 1 promotions?
Yes! Check out our Buy 1 Free 1 collection for current deals across different categories.